{"id":21355,"date":"2024-11-25T08:51:49","date_gmt":"2024-11-25T08:51:49","guid":{"rendered":"https:\/\/kasinobonus.ai\/casino-disputes\/"},"modified":"2025-06-15T09:42:09","modified_gmt":"2025-06-15T09:42:09","slug":"casino-disputes","status":"publish","type":"page","link":"https:\/\/www.kasinobonus.ai\/de\/casino-disputes\/","title":{"rendered":"Casino-Streitigkeiten"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Casino Alternative Dispute Resolution Service (ADR) for Finland<\/h1>\n\n<p>If you have a problem with a casino and are a Finnish resident, we may help you. If you fulfil the criteria, our alternative dispute resolution service might expedite or even solve your problem.<\/p>\n\n<h2 class=\"wp-block-heading\">The requirements<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>You are a Finnish resident<\/li>\n\n\n\n<li>You signed up with the casino through our links<\/li>\n\n\n\n<li>You are not at fault for the situation that happened<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Complaints we don\u2019t accept<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Login issues<\/li>\n\n\n\n<li>Long losing streaks or lack of expected win<\/li>\n\n\n\n<li>Live chat being unresponsive or rude<\/li>\n\n\n\n<li>Website issues such as glitches and slow loading games<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Complaints we accept<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Your account was closed<\/li>\n\n\n\n<li>Your funds were confiscated<\/li>\n\n\n\n<li>Your bonus funds were voided<\/li>\n\n\n\n<li>You are asked to complete impossible verification checks<\/li>\n\n\n\n<li>Your deposit wasn\u2019t credited to the casino account<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">What to do before requesting the help of our ADR<\/h2>\n\n<ol class=\"wp-block-list\">\n<li>Prepare all the relevant documents such as email printouts, screenshots, bank statements, or anything else that proves the things you claim. The more the better.<\/li>\n\n\n\n<li>Submit a complaint to the casino. Use a normal and professional tone of voice, and base your claims on facts.<\/li>\n\n\n\n<li>If the conversation with the casino didn\u2019t go as you expected, elevate the claim to the regulatory body if there is one.<\/li>\n\n\n\n<li>If there is no regulatory body, or the regulatory body didn\u2019t resolve the matter as expected, turn to us if you fulfil the criteria listed above.<\/li>\n<\/ol>\n\n<h2 class=\"wp-block-heading\">How to submit your complaint to our ADR<\/h2>\n\n<p>Email us and a dedicated conflict resolution specialist will be assigned to your case. Information we need from you when you\u2019re submitting your complaint to us via email:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Name of the casino you have a complaint about<\/li>\n\n\n\n<li>Disputed amount of money, if any<\/li>\n\n\n\n<li>Thorough explanation of what the problem is<\/li>\n<\/ul>\n\n<p>Documentation that provides proof for your claims (screenshots etc.) <strong>Important!<\/strong><\/p>\n\n<div id='bug-library-list'>\n<div id='bug-library-currentfilters'>Filtered by: None&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<span id='bug-library-filterchange'>Change Filter<\/span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<a href='https:\/\/www.kasinobonus.ai\/de\/\/casino-disputes'>Remove all filters<\/a><\/div><div id='bug-library-newissuebutton'><button id='submitnewissue'>Report new issue<\/button><\/div><div id='bug-library-filters'><div id='bug-library-filter-product'><div id='bug-library-filter-producttitle'>Products<\/div><div id='bug-library-filter-productitems'><span id='bug-library-filter-currentproduct'>All Products<\/span><br \/><a href='\/de\/wp-json\/wp\/v2\/pages\/21355?bugcatid=196'>Default Product<\/a><br \/><\/div><\/div><div id='bug-library-filter-types'><div id='bug-library-filter-typestitle'>Types<\/div><div id='bug-library-filter-typesitems'><span id='bug-library-filter-currentproduct'>All Types<\/span><br \/><a href='\/de\/wp-json\/wp\/v2\/pages\/21355?bugtypeid=197'>Default Type<\/a><br \/><\/div><\/div><div id='bug-library-filter-status'><div id='bug-library-filter-statustitle'>Status<\/div><div id='bug-library-filter-statusitems'><span id='bug-library-filter-currentstatus'>All Statuses<\/span><br \/><a href='\/de\/wp-json\/wp\/v2\/pages\/21355?bugstatusid=201'>Opened<\/a><br \/><a href='\/de\/wp-json\/wp\/v2\/pages\/21355?bugstatusid=200'>Resolved<\/a><br \/><a href='\/de\/wp-json\/wp\/v2\/pages\/21355?bugstatusid=198'>Unresolved<\/a><br \/><\/div><\/div><div id='bug-library-filter-priorities'><div id='bug-library-filter-prioritiestitle'>Priorities<\/div><div id='bug-library-filter-prioritiesitems'><span id='bug-library-filter-currentpriorities'>All Priorities<\/span><br \/><a href='\/de\/wp-json\/wp\/v2\/pages\/21355?bugpriorityid=199'>Default Priority<\/a><br \/><\/div><\/div><\/div><div id='bug-library-item-table'><table>\n<tr id='odd'><td id='bug-library-type'><div id='bug-library-type-default-type'>Default Type<\/div><\/td><td id='bug-library-title'><a href='https:\/\/www.kasinobonus.ai\/de\/casino-disputes\/boost-casino-long-losing-streak-on-blackjack\/'>Boost Casino - Long losing streak on blackjack<\/a><\/td><\/tr><tr id='odd'><td id='bug-library-data' colspan='2'>ID: <a href='https:\/\/www.kasinobonus.ai\/de\/casino-disputes\/boost-casino-long-losing-streak-on-blackjack\/'>21175<\/a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Product: Default Product&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Version: N\/A&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Report Date: November 25, 2024<\/td><\/tr><tr id='odd'><td id='bug-library-data2' colspan='2'><span class='Unresolved'>Unresolved<\/span><\/td><\/tr><\/td><\/tr><\/table>\n<table>\n<tr id='even'><td id='bug-library-type'><div id='bug-library-type-default-type'>Default Type<\/div><\/td><td id='bug-library-title'><a href='https:\/\/www.kasinobonus.ai\/de\/casino-disputes\/wheelz-wagering-conditions-too-difficult\/'>Wheelz - Wagering conditions too difficult<\/a><\/td><\/tr><tr id='even'><td id='bug-library-data' colspan='2'>ID: <a href='https:\/\/www.kasinobonus.ai\/de\/casino-disputes\/wheelz-wagering-conditions-too-difficult\/'>21174<\/a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Product: Default Product&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Version: N\/A&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Report Date: November 25, 2024<\/td><\/tr><tr id='even'><td id='bug-library-data2' colspan='2'><span class='Resolved'>Resolved<\/span><\/td><\/tr><\/td><\/tr><\/table>\n<table>\n<tr id='odd'><td id='bug-library-type'><div id='bug-library-type-default-type'>Default Type<\/div><\/td><td id='bug-library-title'><a href='https:\/\/www.kasinobonus.ai\/de\/casino-disputes\/betwinner-verification-issues\/'>BetWinner - Verification issues<\/a><\/td><\/tr><tr id='odd'><td id='bug-library-data' colspan='2'>ID: <a href='https:\/\/www.kasinobonus.ai\/de\/casino-disputes\/betwinner-verification-issues\/'>21173<\/a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Product: Default Product&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Version: N\/A&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Report Date: November 25, 2024<\/td><\/tr><tr id='odd'><td id='bug-library-data2' colspan='2'><span class='Opened'>Opened<\/span><\/td><\/tr><\/td><\/tr><\/table>\n<table>\n<tr id='even'><td id='bug-library-type'><div id='bug-library-type-default-type'>Default Type<\/div><\/td><td id='bug-library-title'><a href='https:\/\/www.kasinobonus.ai\/de\/casino-disputes\/respin-the-bonus-wasnt-what-i-expected\/'>ReSpin - The bonus wasn\u2019t what I expected<\/a><\/td><\/tr><tr id='even'><td id='bug-library-data' colspan='2'>ID: <a href='https:\/\/www.kasinobonus.ai\/de\/casino-disputes\/respin-the-bonus-wasnt-what-i-expected\/'>21172<\/a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Product: Default Product&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Version: N\/A&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Report Date: November 25, 2024<\/td><\/tr><tr id='even'><td id='bug-library-data2' colspan='2'><span class='Unresolved'>Unresolved<\/span><\/td><\/tr><\/td><\/tr><\/table>\n<table>\n<tr id='odd'><td id='bug-library-type'><div id='bug-library-type-default-type'>Default Type<\/div><\/td><td id='bug-library-title'><a href='https:\/\/www.kasinobonus.ai\/de\/casino-disputes\/casino-universe-didnt-get-the-no-deposit-bonus\/'>Casino Universe - Didn\u2019t get the no deposit bonus<\/a><\/td><\/tr><tr id='odd'><td id='bug-library-data' colspan='2'>ID: <a href='https:\/\/www.kasinobonus.ai\/de\/casino-disputes\/casino-universe-didnt-get-the-no-deposit-bonus\/'>21171<\/a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Product: Default Product&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Version: N\/A&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Report Date: November 25, 2024<\/td><\/tr><tr id='odd'><td id='bug-library-data2' colspan='2'><span class='Resolved'>Resolved<\/span><\/td><\/tr><\/td><\/tr><\/table>\n<table>\n<tr id='even'><td id='bug-library-type'><div id='bug-library-type-default-type'>Default Type<\/div><\/td><td id='bug-library-title'><a href='https:\/\/www.kasinobonus.ai\/de\/casino-disputes\/rollino-bonus-voided-by-the-casino\/'>Rollino - Bonus voided by the casino<\/a><\/td><\/tr><tr id='even'><td id='bug-library-data' colspan='2'>ID: <a href='https:\/\/www.kasinobonus.ai\/de\/casino-disputes\/rollino-bonus-voided-by-the-casino\/'>21170<\/a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Product: Default Product&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Version: N\/A&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Report Date: November 25, 2024<\/td><\/tr><tr id='even'><td id='bug-library-data2' colspan='2'><span class='Opened'>Opened<\/span><\/td><\/tr><\/td><\/tr><\/table>\n<\/div><\/div><script type='text\/javascript'>\/* <![CDATA[ *\/jQuery(document).ready(function() {\tjQuery('#bug-library-filterchange').click(function() { jQuery('#bug-library-filters').slideToggle('slow'); });\tjQuery('#submitnewissue').colorbox({href:'https:\/\/www.kasinobonus.ai\/de\/?bug_library_popup_content=true', opacity: 0.3, iframe:true, width:'580px', height:'720px'});});\/* ]]> *\/<\/script>\n","protected":false},"excerpt":{"rendered":"<p>Casino Alternative Dispute Resolution Service (ADR) for Finland If you have a problem with a casino and are a Finnish resident, we may help you. If you fulfil the criteria, our alternative dispute resolution service might expedite or even solve your problem. The requirements Complaints we don\u2019t accept Complaints we accept What to do before [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-21355","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Casino-Streitigkeiten - www.kasinobonus.ai<\/title>\n<meta name=\"description\" content=\"Entdecken Sie echte Beschwerden von Spielern und Streitf\u00e4lle mit Online-Casinos. Erfahren Sie, was schiefgelaufen ist und wie Sie \u00e4hnliche Probleme vermeiden k\u00f6nnen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.kasinobonus.ai\/de\/casino-disputes\/\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.kasinobonus.ai\/de\/casino-disputes\/\",\"url\":\"https:\/\/www.kasinobonus.ai\/de\/casino-disputes\/\",\"name\":\"Casino-Streitigkeiten - www.kasinobonus.ai\",\"isPartOf\":{\"@id\":\"https:\/\/www.kasinobonus.ai\/de\/#website\"},\"datePublished\":\"2024-11-25T08:51:49+00:00\",\"dateModified\":\"2025-06-15T09:42:09+00:00\",\"description\":\"Entdecken Sie echte Beschwerden von Spielern und Streitf\u00e4lle mit Online-Casinos. 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